Managing Technology in Hospitality B

Instructor: Reba Ann Verghese, Jorge Rincon

Classroom: D

Class times: 5pm to 10pm - Monday to Thursday 

Note: Bring Personal Computation Device  

The "Managing Technology in Hospitality" course offers a comprehensive examination of the role and impact of technology in the hospitality industry. It explores how technology influences operations, enhances guest experiences, and shapes business strategies. 

 

Throughout the course, students will explore a range of key technologies and systems used in hospitality. These include Central Reservation Systems (CRS), Revenue Management Systems (RMS), Customer Relationship Management (CRM) tools, Property Management Systems (PMS), Online Booking and Global Distribution Systems (GDS), Mobile Technology and Apps, and Data Analytics and Business Intelligence tools. The course will also cover implementation strategies and emerging trends in the field. 

 

The course adopts a dynamic learning approach, incorporating interactive lectures, case studies, discussions, hands-on projects, and presentations. This methodology is tailored to the hospitality industry, ensuring active student engagement and facilitating a deeper understanding of the subject matter with practical applications.